General terms and Conditions for travel reservations

Seva Reizen and Seva India Reizen are trade names of J.G Opsteeg-Wentink herafter referred to as Seva Reizen.

Booking and delivery conditions

Seva Reizen is a service provider in the field of travel arrangements. Through its website Seva Reizen informs and by email and by phone Seva Reizen gives information, advice and makes travel bookings. Seva Reizen provides these services at your request. The general terms and conditions apply to all forms of service provided by Seva Reizen.

Seva Reizen can make a booking for you. It negotiates an agreement between you and the service provider of your choice. Seva Reizen itself is not a party in the final agreement. It can for example make bookings for individual airline tickets and travel insurance.

Seva Reizen is not liable for the correct execution of the services booked through Seva Reizen. The general terms and conditions of the service provider involved, for example the airline company, shall explicitly apply to these services. These terms can be requested directly from the supplier.

In case of scheduled airline tickets the conditions of the relevant airline apply. These are stipulated by each airline individually and depend on the type of fare booked. The specific conditions for a fare as well as the cancellation or change fee can be requested by telephone or email from Seva Reizen. The fare information given by telephone is under the usual reserves and no rights can be derived from it.

You are personally responsible for providing the information necessary to effect and execute a correct booking, including for example the correct name, address information, email address, place of residence, date of birth, nationality and the like. You are also personally responsible for holding the appropriate valid travel documents (passport, visa, vaccination certificates). For information on visa we refer you to www.visumdienst.nl.

The person making the booking must be at least 18 years of age. Upon making a booking through Seva Reizen you shall be deemed to have taken cognisance of the applicable terms and conditions and to agree to these terms and conditions.

Liability

Seva Reizen does not accept any liability for acts and/or omissions of the service provider(s) involved, nor for the correctness of any information provided by this/these service provider(s).

Seva Reizen is not responsible for any commitments made by its personnel and/or third parties which expressly deviate from the conditions stated in these terms and conditions or in the terms and conditions of the responsible service provider, unless they are confirmed in writing afterwards.

Seva Reizen reserves the right to revoke the fares mentioned on its website within 2 working days. This also applies to fares given and confirmed by email or by telephone.

Seva Reizen shall not be liable for any damage due to a malfunction of or defect in the computer systems which it uses to provide its services, where such malfunction or defect can in all fairness not be attributed to it or is beyond its control

The agreement

Flights are not guaranteed until the tickets have been confirmed and paid for. Airline companies can change prices. Seva Reizen shall be entitled to revoke a price within two working day after the relevant payment has been received. Where such revocation entails a price increase, the customer shall be required to notify Seva Reizen within one working day that he consents to same, in the absence of which no agreement shall be deemed to have been concluded, and in this case Seva Reizen shall not be liable for compensation of any nature.

No cooling-off period

We would like to point out that bookings made through the internet are definite. The so-called cooling-off period, which is called “remote buying” according to the law, is not applicable to travel products you buy through Seva Reizen, such as flight tickets, and insurance.

Information

The traveller is to personally obtain any additional information from the authorities involved. He must also check timely whether the information received earlier is still correct before departure of both the outward and the return flight and if he can still travel on the ticket issued earlier. The flight numbers and flight times as stated on the confirmation or itinerary are accurate at the time of the booking. It is possible that the airlines later implement schedule changes, thus changing the flight numbers, times or routings. The ticket may have be adjusted by the airline. For scheduled flights this information can be found on our website at the page “your reservation”. You can also check the information on certain Text pages, by telephone at Schiphol information (0900-0141), via www.schiphol.nl, or locally from the relevant airline.

Since flight numbers and times can also change during your trip, you are advised to verify this information in time before departure of each flight. No time limit can be given in which the times given are definite.

Cancellations / Changes scheduled flights

Every cancellation for a scheduled flight is to be reported by email. If you wish to cancel a scheduled flight within 7 days of departure you must also contact us by telephone. You will receive a number of emails. You are advised to read these carefully. The cancellation can only be reported by the person who made the reservation. Only when you have agreed with the costs involved the ticket will be cancelled. The amount to be refunded will be credited to your account as soon as the amount is paid by the airline to Seva Reizen. This takes an average of 2 to 3 weeks, but can take considerably longer in some cases (6 to 12 months). The ticket must always be submitted for refund within one year after the original date of departure of the ticket. Otherwise the ticket validity will have expired and no refund can be made.

If you make a reservation, there are always costs related to a cancellation or change. In addition to the cancellation/change fee charged by the airline, these also include the administrative costs Seva Reizen must incur to effect the cancellation/change. If you wish to cancel/change a ticket, you can inquire about the costs involved by calling or mailing Seva Reizen. An administrative fee of EUR 20 per ticket will be charged for processing a cancellation/change.

No refund will be given when the airline cancels its flights or changes its flight schedule. Exceptions are to be determined by the airline concerned. Seva Reizen can mediate in these cases, but will charge a fee for this service.

Name changes

The name of every passenger must be exactly in accordance with the name on the passport. A wrong name may give rise to substantial problems during your trip. . If you travel on a ticket with a miss-spelt name this may result in a refusal of transportation by the airline. When a name turns out to be wrong or miss-spelt after the booking has been confirmed, this must be reported by telephone or email to Seva Reizen. We cannot guarantee that a name change will be accepted by the airline.

There will be a fee for a name change in a confirmed booking. The amount of this fee is subject to the fares and conditions of the airline. Additionally, an administrative fee of EUR 20 per ticket will be charged.

After ticket issue a miss-spelt name may result in a new booking with a new ticket without a refund for the previously issued ticket depending on the fare conditions. Airlines may stipulate that in case of a name change a new booking has to be made with the correct name and that the original booking must be cancelled. This may result in a higher fare if the previously used fare is no longer available.

Third-party websites

The Seva Reizen website contains hyperlinks to third-party websites. Seva Reizen has no control over the information, products and services mentioned on those sites and therefore does not accept any liability in that respect (which shall be deemed to include that due to harm which is in any way suffered pursuant to the use of those websites).

Final provisions

In the event that any part of these General Terms and Conditions or an agreement is void or voidable, this shall not affect the validity of the rest of same. In this case the void or voidable part shall be deemed to have been replaced by provisions which approximate as closely as possible what the parties would have agreed to, if they had been aware that it was void or voidable.

The parties acknowledge that the English translation of the ‘General Terms and Conditions of Seva Reizen governing scheduled airline flight reservations [the ‘Algemene Voorwaarden Seva Reizen voor het reserveren van reizen’] is purely illustrative and interpretation shall only be based on the Dutch version.